Ruta · by Quelion
Ruta follows up with your drivers on WhatsApp and Telegram, in Spanish. It updates the status of each load and escalates to your desk only when a driver goes silent.
No app for your drivers · or email hola@quelion.ai
The problem
«¿Ya has salido?», «¿cómo vas?», «¿cuándo llegas?». Someone on your desk writes every one of those messages, in Spanish, and the answers stay in a chat nobody else sees. Ruta asks those questions for your team and keeps the replies in the history of the load.
How it works
A text like «ya he salido del almacén, voy para Valencia» or a voice note on WhatsApp or Telegram. No forms and no app. Ruta understands the message and matches it to the load.
The AI reads the message and a fixed rule decides whether the status change goes through. Every change is logged with its time, and your coordinator can correct the status of a load from the dashboard.
If a driver misses a check-in at a given stage, Ruta writes again during operating hours. If there is still no answer, it alerts your coordinator. Timing is set per stage.
What's included
One-to-one conversations with each driver. Understands Spanish text and voice notes.
Stages for import, export, domestic, air and sea, including customs clearance.
Every active load in one view, with its current stage and its history. In Spanish today.
From the dashboard you set how long Ruta waits at each stage before following up and when it escalates.
Your team signs in with their own users: admins, operations staff and a read-only profile.
Active loads come in from a spreadsheet exported to CSV.
Get started
01
How you track your loads today, how many loads you run and how you reach your drivers.
02
Based on your monthly load volume, in USD. You know it before anything is set up.
03
Your flows, your contacts and your follow-up timing, before Ruta messages the first driver.
Rather write? hola@quelion.ai
FAQ
No. They keep using WhatsApp or Telegram. Ruta messages them in Spanish and understands their Spanish replies, in text or voice notes.
Not yet. The operations dashboard is in Spanish today. Drivers get their messages in Spanish, and so do the alerts to your desk.
No. Ruta handles the conversation with the driver and the status of each load. Active loads come in from a CSV file.
No. The status of each load comes from what the driver reports and from the follow-up rules for each stage.
It depends on how many loads you run per month. We quote on the call, in USD, before setting anything up.
Let's talk
In 20 minutes we look at how many loads you run, how you reach your drivers and whether Ruta fits. Email hola@quelion.ai.
Book a 20-minute call